Video from ITIF Forum featuring Dr. Bill Hefley, Associate Teaching Professor in the Service Management area at Carnegie Mellon’s School of Computer Science and Heinz School of Public Policy and Management and editor of the new book Service Science, Management and Engineering: Education for the 21st Century, who makes the case that it is time to bring the same scientific rigor to services that has long been applied to manufacturing. ITIF President Rob Atkinson introduces Dr. Hefley.Video from ITIF Forum featuring Dr. Bill Hefley, Associate Teaching Professor in the Service Management area at Carnegie Mellon’s School o...all »Video from ITIF Forum featuring Dr. Bill Hefley, Associate Teaching Professor in the Service Management area at Carnegie Mellon’s School of Computer Science and Heinz School of Public Policy and Management and editor of the new book Service Science, Management and Engineering: Education for the 21st Century, who makes the case that it is time to bring the same scientific rigor to services that has long been applied to manufacturing. ITIF President Rob Atkinson introduces Dr. Hefley.«
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